[Nagiosplug-help] handling comment
gmartin at gmartin.org
Sun Mar 9 20:48:28 CET 2008
We've been using nagios as our IT monitoring tool for several years and
recently started having the Help Desk monitor nagios to prevent alerts
from going un-responded to. Its working quite well. We've come across
this one issue we'd like your thoughts on. When an item pops up in a
warning or critical state, we have the Help Desk acknowledge the issue
once they've opened a ticket. The acknowledgment and associated comment
acts as a marker to them that they've already taken action.
problem is if the issue clears and returns later, the comment is still
on the item. We'd like to have it clear once the issues clears. This
is similar to the persistent comment definition, but different. Any
thought on how to handle this?
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