[Nagiosplug-help] handling comment

[Greg Martin]

We've been using nagios as our IT monitoring tool for several years and 
recently started having the Help Desk monitor nagios to prevent alerts 
from going un-responded to.  Its working quite well.  We've come across 
this one issue we'd  like your thoughts on.  When an item pops up in a 
warning or critical state, we have the Help Desk acknowledge the issue 
once they've opened a ticket.  The acknowledgment and associated comment 
acts as a marker to them that they've already taken action.

problem is if the issue clears and returns later, the comment is still 
on the item.  We'd like to have it clear once the issues clears.  This 
is similar to the persistent comment definition, but different.  Any 
thought on how to handle this?

\\Greg